![]() Not that customer service can't fix my technical issues, but the amount of time required of me to solve a problem on AT&T's end (not due to my own stupidity, I would understand that!). ![]() A recording blocked me until I put in a code I was never given, so I had to call customer service & start the whole process over again. Can I trade in my smartphone if its damaged or doesnt work If you have a mobile device protection plan, you can file a claim and pay the deductible for a. The first time this happened, the agent transferred me to tech. Your AT&T consumer postpaid wireless account must be enrolled in paperless billing and AutoPay at AT&T with your AT&T Points Plus Card as the payment. I have had other issues with doing simple things on AT&T's system (like this) that haven't worked and fixing it involves hours on the phone either on hold or with customer service before I finally get sent to someone technical who can fix it. It sounds like a stupid request, but this is causing some issues due to the personal situation I have. I thought this was all covered in the original post. Then I log in and paperless billing has been turned back off. Then later I receive an email that (as Juniper said) AT&T IS UNABLE TO PROCESS THIS REQUEST. To disable paperless billing, call your account representative for assistance. Note: After paperless billing is enabled, you cannot disable it (turn paper billing back on) from Premier eBill. But you might wonder how to review your bill if it doesn't come to you in the. To select or change an account, click Change Billing Account and select an account. With AT&T, having paperless billing comes with many benefits. ![]() AT&T has you covered with AutoPay & paperless billing support, troubleshooting, how-to articles, & videos. When I log back in, it says that paperless is "on" (this is what the agent I was on the phone with sees also). Select Go Paperless for a single Billing Account. Sign up and manage your account using AutoPay or paperless billing. Marc, I know how to set up paperless billing (as Juniper said).
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